Refund and Returns Policy for Honymtown
Effective Date: March 13, 2025
At Honymtown, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and straightforward process for returns and refunds. Please review the following guidelines to understand our return and refund policy.
1. Return Eligibility
To be eligible for a return or refund, the item must meet the following conditions:
- The product must be unused, in its original condition, and in its original packaging.
- The return request must be made within 30 days of the purchase date.
- Proof of purchase is required (order confirmation, receipt, etc.).
2. Non-Returnable Items
The following items are non-returnable and non-refundable:
- Customized or personalized items.
- Digital products, downloadable content, or software.
- Items marked as “final sale” or “non-returnable” at the time of purchase.
3. How to Return an Item
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer support team at info@honymtown.xyz or call 307-621-0431 to start the return process. Please include your order number and the reason for the return.
Return Authorization: Our team will provide you with a Return Authorization (RA) number and detailed instructions on how to return the product.
Return the Item: Package the product securely in its original packaging and send it back to the address provided by our customer support team. You will be responsible for the return shipping costs, unless the return is due to an error on our part (e.g., damaged or incorrect item).
4. Refund Processing
Once we receive and inspect the returned item, we will process your refund if it meets the return eligibility criteria.
Refund Timeframe: Refunds are typically processed within 7-10 business days after receiving and inspecting the returned item. The refunded amount will be credited to the original payment method.
Shipping Fees: Shipping costs are non-refundable unless the return is due to an error on our part. Return shipping costs are the responsibility of the customer, unless the return is due to damaged or incorrect items.
5. Exchanges
If you would like to exchange an item for a different size, color, or product, please contact us to discuss the exchange process. If the exchanged item is of greater value, you may need to pay the difference.
6. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately with photos of the damage or defect. We will arrange for a replacement or a full refund at no additional cost to you.
7. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please first check with your bank or credit card company, as it may take additional time for the refund to appear. If you’ve done this and still haven’t received your refund, please contact us at info@honymtown.xyz.
8. Contact Us
For any questions or concerns regarding returns or refunds, please contact us at:
Honymtown
768 Jermain Grove, Apt. 738
81573-2393, Elinoreborough, Wisconsin
United States
Phone: 307-621-0431
Email: info@honymtown.xyz
Website: honymtown.xyz